Delivery Associate
Please submit your CV in English
We usually respond within two weeks
With over 150 million global active users and 2 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!
- Be in contact with our merchants via phone, video call or email
- Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
- Act as an interface between involved parties in order to ensure completion of the implementation project.
- Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
- Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
- Work with a primary focus on the UK market but as part of a global team supporting other countries as required.
Who you are:
- Working proficiency and communication skills in verbal and written English.
- Excellent ability to listen and and communicate with different audiences
- Ability to handle clients situations in a confident yet humble ways based on facts
- Genuine curiosity and good technical understanding
- Passion for solving problems
- Desired experience and understanding of XML, HTML, REST API
- Familiarity with e-commerce shop systems or payment systems.
- Have worked in either technical integration, technical support or similar roles.
- Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
- Department
- Solutions & Delivery
- Locations
- Singapore
- Employment type
- Full-time
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control.
Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 3,500 employees and is active in 45 markets.
Delivery Associate
Please submit your CV in English
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